Online Card Payments
Visa, Master and American express Card payments are processed through an online payment gateway system. You need not worry about your card information falling into the wrong hands because your bank will authorize the card transaction directly without any information passing through us. In approximately 25-30 seconds (depending on your internet connection) your bank will issue, using the online payment gateway, an authorization code and confirmation of completion of transaction.
In fact, transacting online with a credit card at the Website is even safer than using a credit card at a restaurant because we do not retain your credit card information. You can be assured that www.tripgoonline.com offers you the highest standards of security currently available on the internet so as to ensure that your shopping experience is private, safe and secure.
If the payment on the credit card is declined for some reason, alternate payment instructions must be received by www.tripgoonline.com 72 hours prior to the time of departure; else, the order is liable to be cancelled.
www.tripgoonline.com charges a service fee on all domestic airline bookings. In case of cancellation of booking, this fee is non-refundable.
Pay at hotel reception ("Post Pay")
With some of our partner hotels www.tripgoonline.com has negotiated a special facility where www.tripgoonline.com customers can pay the hotel directly at the reception at the time of check-in at the hotel.
You should not take any action based on information on the Website until you have received a confirmation of your transaction. In case of confirmations to be received by email, if you do not receive a confirmation of your purchase/transaction within the stipulated time period, first look into your "spam" or "junk" folder to verify that it has not been misdirected, and if still not found, please contact our customer care.
Delivery of Products/Services
Electronic Tickets ("e-Tickets")
What is an e-Ticket?
An e-Ticket is a paperless electronic document with a unique confirmation number given to passengers in place of a paper ticket. Passengers are required to produce the unique confirmation number at the airport airline counter to claim the e-Ticket.
How will I get my e-Ticket details?
Your e-Ticket details will be sent to your email address provided by you at the time of making the payment for your booking. In case you do not have an email address, the details will be given to you over the phone.
If you do not receive your e-ticket within 8 hours of making your booking on www.tripgoonline.com please email us at [email protected]
www.tripgoonline.com Online Pvt. Ltd. shall not be liable if customers do not comply with this requirement.
Is it necessary to show my www.tripgoonline.com Reference Number Confirmation email at the airport check-in counter of the airline?
It is not mandatory to show your www.tripgoonline.com Reference Number Confirmation email. In case you are not carrying the www.tripgoonline.com Reference Number Confirmation email, you will need to show a photographic identity proof (passport, driver's license etc.) at the airport check-in counter of the airline. However, it is advisable that you carry your www.tripgoonline.com Reference Number Confirmation email and e-Ticket together.
Is it necessary to carry my e-ticket with me?
Yes, it is mandatory for you to carry a copy of your e-ticket as sent by www.tripgoonline.com In the event that you fail to present a copy of your e-ticket, www.tripgoonline.com will not be held responsible if the Airline does not issue a boarding pass/ disallows you from traveling.
How will I get my boarding pass for an e-Ticket?
You will need to show your e-Ticket confirmation email and e-Ticket number along with a photographic identity proof (passport, driver's license etc.) at the airport check-in counter of the airline. The airline representative will issue your boarding pass at that time.
Prepaid Ticket Advice ("PTA")
A PTA is a Prepaid Ticket Advice. We will give you a PTA number that you need to present at the airport check-in counter of the airline. The airline representative will print and give you your ticket at that time.
www.tripgoonline.com generates promotion codes from time to time which may be availed on the site as a discount coupon. Other regular promotions that may be offered from time to time shall be valid for all airlines, unless indicated otherwise.
www.tripgoonline.com reserves the right to add, alter, modify, withdraw all or any of the Terms and Conditions or replace, wholly or in part, the program by any other program, whether similar to this program or not or withdraw it altogether without any prior notice.
In case of dispute with any party, www.tripgoonline.com's decision will be binding and final.
When you register with www.tripgoonline.com we or any of our partners/affiliate/group companies may contact you from time to time to provide the offers/information of such products/services that we believe may benefit you.